Terms of Trade

Returning Goods

Therapy Matters trades on a Firm Sale basis.
Please choose your order carefully returned goods will not be accepted without authorisation.

Postage and Handling costs on all orders are at the customer's expense and are in addition to all indicated prices on this website.
Postage and Handling Charges may differ through on-line and off-line ordering processes due to the constraints of PayPal.
PayPal calculates an average percentage flat-rate for at various pay-points for Australia wide postage.
Customers using the off-line ordering process will be advised of the postage charge through Australia Post prior to their order being shipped.
Off-line ordering will typically attract a 10% postage and handling charge. The minimum base charge will be $7.50 and the maximum charge for any one order will be $75.
All Backorders are subject to a Freight Charge
International Orders are subject to freight based on weight and destination.

All prices on this website are in Australian dollars and include GST.
Prices are subject to change at anytime. You are welcome to check current prices with Therapy Matters prior to placing an order.

Pre-payment is required for all personal, organisation and overseas orders.
Credit card facilities are available for Visa and Master Card,
Payment by cheque is acceptable subject to clearance, and must be made out to Therapy Matters.
Payments by direct deposit must be accompanied by an invoice number or organisation reference.
Customers paying by direct deposit bank transfers should email Therapy Matters to advise that the transfer has been made at shop@therapymatters.com.au
Accounts are only permitted for organisations using purchase orders. All Accounts are strictly 14 Days from date of invoice and are payable on the invoice. (No Statement will be issued).
Therapy Matters does not give credits in cheque/cash or credit on credit card. Credits are added to accounts for future purchases.